Refund policy

We do not offer voluntary change-of-mind returns. For any return question, contact us first at hello@deariegifts.com. If a return is approved, we will provide return instructions for that specific approved return, including where to send the item. Do not send any item back before contacting us and receiving approval and instructions.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges Please contact us at hello@deariegifts.com before requesting an exchange. We will review your request and provide instructions for any approved return.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the

European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@deariegifts.com.